Customer Support Intern

Conio is the Milan-based fintech, partly owned by Poste Italiane and Banca Generali, that created the first multi-sig Bitcoin wallet in Italy. With the mission of making Bitcoin and digital assets accessible to everyone, we developed a 2-of-3 multi-signature wallet and a patented fund recovery system.

We offer our cutting-edge technological solution to both retail customers and important banks and financial institutions, who have chosen us as their most reliable partner to enter the digital assets market.

In Conio, we hire people ready to take part in one of the most impactful technological revolutions: join us to revolutionize the European payment industry and financial sector.

To expand our Customer Experience team we are looking for a Customer Experience intern passionate about Bitcoin and digital assets.

Your impact

In your role, you will have the opportunity to:

  • support our customers on several channels (no phone assistance):

    • in-app chat;

    • website support;

    • dedicated email address;

    • direct messages on social media;

    • social media communities;

  • interact directly with the entire Conio Team - marketing team, compliance team, IT team, etc. - and be able to handle Bitcoin, crypto and digital assets topics.

Your skills

Your Skills

We have the perfect job for you, if you have these skills:

● capability to organize work, learn rapidly and being flexible;

● passionate about technology;

● ability to independently organize your work, meet deadlines, and establish correct priorities.

● a native-level proficiency in Italian or C2 level is required.

Nice to have

Furthermore, you are the ideal candidate if:

  • sensitive to customers needs;

  • available, polite and courteous;

  • concise and clear in speaking:

Passion and interest for crypto assets will make you gain extra Hogwarts points for Customer Support House.

What we offer

In working at Conio, you will benefit from:

  • A 6-month Internship contract.

  • A competitive expense reimbursement in line with the market standards.

  • Flexible work policies embracing hybrid work.

  • Continuous learning opportunities.

  • State-of-the-art hardware to meet diverse work requirements.

  • Reduced fees for operating on the Conio App.

  • Official merchandise to make you feel even more part of the team.

  • Periodic company-wide and team meetings both in-office and off-site, including team-building activities

Being part of Conio means being a leader of change and innovation. Join us for an exciting challenge!

Spontaneous application

Didn't you find the position you were looking for? Submit your application, we might have just the right role for you!